Care Solutions Consultant

Honor is a technology-driven care company focused on improving how society supports older adults, offering tools and services that enable aging in place. Through its Home Instead brand, it delivers personalized in-home care to millions globally.

The Care Solutions Consultant will engage with clients and families to understand care needs and recommend appropriate solutions. This role combines sales and customer service, requiring strong communication, empathy, and the ability to manage high call volumes while meeting performance targets.

Honor is seeking a Care Solutions Consultant to guide clients and families through the process of selecting in-home care services. This role focuses on delivering empathetic communication, managing high-volume interactions, and achieving performance targets in a fast-paced, remote environment.

Responsibilities:
- Handle inbound and outbound calls to engage potential clients and families
- Assess client needs and recommend suitable care solutions
- Communicate services clearly and schedule follow-up consultations
- Meet and exceed sales and performance metrics including conversion rates
- Maintain accurate records using CRM tools such as Salesforce
- Deliver high-quality customer interactions with empathy and professionalism

Requirements:
- Minimum of 3 years experience in phone-based sales or customer service
- Experience in high-volume call center environments
- Strong communication and interpersonal skills
- Ability to work in a metrics-driven and performance-focused environment
- Experience working remotely and managing time effectively
- Bachelor’s degree or equivalent professional experience

Benefits:
- Competitive hourly pay with performance-based bonuses
- Health, dental, and vision coverage with zero-cost options
- 401(k) with company match and equity opportunities
- Generous paid time off and employee assistance programs

Join Honor to make a meaningful impact by helping individuals access quality care and improve their quality of life.